-What is your return policy?
Online purchases (final sales, specials, gifts excluded) made through ALLY2K FASHION STORE are valid for exchange and return within 14 days from the delivery date.
All returned/exchanged items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging.
-How can I return or exchange an order?
To request a return or an exchange, please contact our Customer Service. Select the type of return problem on the contact us page, and provide the order number and your email, then our customer service team will contact you soon.
-If the received items are incorrect or defective, what should I do？
We would be so sorry if this happens. Please claim an exchange and we’ll help you to get the correct items.